Terms of Service

Agreement to Terms

By accessing or using CloudEvolve.ai's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Service Description

CloudEvolve.ai provides an AI Digital Worker platform that includes:

• Attendant AI for intelligent call handling
• Scheduling AI for automated calendar management
• Qualification AI for lead scoring and routing
• Routing AI for VIP and priority contact management
• Intake AI for CRM integration and data capture
• Insights AI for automated intelligence gathering
• Outreach AI for campaigns and surveys
• Analytics AI for reporting and dashboards

Account Registration and Security

Registration Requirements

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• One account per business entity

Account Responsibilities

• You are responsible for all activities under your account
• You must not share account credentials
• You must comply with all applicable laws and regulations

Acceptable Use Policy

You agree not to:

• Use the service for any illegal purpose or in violation of any laws
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use the service to spam or harass others
• Reverse engineer or decompile any part of the service
• Resell or redistribute the service without authorization
• Violate any third-party rights, including intellectual property

Payment Terms

• Fees: You agree to pay all fees according to your subscription plan
• Billing: Fees are billed in advance on a recurring basis
• Payment Methods: We accept major credit cards and ACH transfers
• Late Payments: Late payments may result in service suspension
• Refunds: Refund policy varies by plan; contact us for details
• Price Changes: We may change prices with 30 days' notice

Service Level Agreement (SLA)

• Uptime: 99.9% uptime guarantee for enterprise plans
• Support: Support response times based on your plan tier
• Maintenance: Scheduled maintenance with advance notice
• Credits: SLA credits for qualifying downtime events

Data Ownership and Usage

Your Data

You retain ownership of all data you submit to our service. By using our service, you grant us a license to process, store, and use your data solely to provide our services.

Data Processing

• We process data according to our Privacy Policy
• We implement industry-standard security measures
• We maintain HIPAA-ready frameworks for healthcare data
• We provide data portability and deletion upon request

Intellectual Property

All content, features, and functionality of the CloudEvolve.ai service are owned by us and protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, or create derivative works without our express written permission.

Limitation of Liability

To the maximum extent permitted by law:

• We provide the service "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the past 12 months
• We are not responsible for third-party services or integrations

Termination

By You

You may cancel your subscription at any time through your account settings or by contacting us.

By Us

We may suspend or terminate your access if:

• You violate these Terms of Service
• You fail to pay fees when due
• Your use poses a security risk
• Required by law or legal process

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance of the modified terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.