Security & Compliance

End-to-End Protection

• In Transit: TLS 1.3 encryption for all data transmission
• At Rest: AES-256 encryption for stored data
• Key Management: Hardware security modules (HSM) for key storage
• Voice Data: Encrypted call recordings with consent management

Multi-Region Deployment

• Geographic Redundancy: Data replicated across multiple regions
• Disaster Recovery: Automated failover and backup systems
• Load Balancing: Distributed traffic for optimal performance
• DDoS Protection: Advanced threat detection and mitigation

Cloud Infrastructure

• Enterprise-grade cloud providers (AWS, Azure)
• 99.9% uptime SLA guarantee
• 24/7 infrastructure monitoring
• Automated security patching

• Multi-Factor Authentication (MFA): Required for all admin access
• Role-Based Access Control (RBAC): Granular permission management
• Single Sign-On (SSO): SAML 2.0 integration available
• Session Management: Automatic timeouts and re-authentication
• IP Whitelisting: Restrict access to specific IP ranges
• Audit Logging: Complete activity tracking and reporting

24/7 Threat Detection

• Real-time security information and event management (SIEM)
• Intrusion detection and prevention systems (IDS/IPS)
• Automated threat response and remediation
• Vulnerability scanning and penetration testing

Incident Response

• Dedicated security operations center (SOC)
• 24/7 incident response team
• Documented incident response procedures
• Customer notification protocols

• Data Ownership: You retain full ownership of your data
• Data Portability: Export your data at any time
• Data Deletion: Complete data removal upon request
• Regional Storage: Choose where your data is stored
• GDPR Compliance: EU data protection standards
• CCPA Compliance: California privacy requirements

We maintain comprehensive security documentation to support your compliance requirements:

• Written Information Security Plan (WISP)
• Security policies and procedures
• Data processing agreements (DPA)
• Business Associate Agreements (BAA) for HIPAA
• SOC 2 Type II reports (available upon request)
• Penetration test results

• Background Checks: All employees undergo security screening
• Security Training: Regular security awareness programs
• Least Privilege: Minimal access required for job function
• Confidentiality Agreements: All staff sign NDAs
• Device Management: Encrypted and monitored work devices

We carefully vet all third-party vendors and service providers:

• Security assessments for all vendors
• Data processing agreements with all partners
• Regular vendor security reviews
• Minimal data sharing with third parties