Privacy Policy

Introduction

CloudEvolve.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Digital Worker platform and services.

Information We Collect

Information You Provide

• Contact information (name, email address, phone number)
• Business information (company name, industry, size)
• Account credentials and preferences
• Communication content and call recordings (with consent)
• Payment and billing information

Automatically Collected Information

• Usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send confirmations
• Respond to your inquiries and provide customer support
• Send administrative information and updates
• Analyze usage patterns and optimize performance
• Detect, prevent, and address security issues
• Comply with legal obligations

Data Security

We implement enterprise-grade security measures to protect your information:

• SOC 2 Type II compliance standards
• End-to-end encryption for data in transit and at rest
• HIPAA-ready frameworks for healthcare data
• Regular security audits and assessments
• Multi-region, geo-redundant infrastructure
• 99.9% uptime SLA with continuous monitoring

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf
• Business Partners: Integrated platforms you authorize (CRM, calendar, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.